Return Policy
At VVanderlust, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a clear and simple return policy to make the process smooth for you.
1. Return Conditions
- You have the right to return an item within 30 days of receiving your order.
- To be eligible for a return, the product must be unused, in the same condition as when you received it, and in its original packaging.
2. Refunds
- Once we have received and inspected your return, we will send you an email to confirm that we have received the item. We will also notify you if the return is approved or not.
- If the return is approved, we will initiate a refund to the original payment method used for the purchase. It may take up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
3. Exchanges
- If you would like to exchange an item, please return the original item and place a new order for the desired product.
4. Return Shipping Costs
- The customer is responsible for return shipping costs, unless the item is defective or we sent the wrong product.
- If an item is damaged or defective, we will cover the return shipping cost and offer a full refund or exchange.
5. Non-Refundable Items
- Certain types of products are exempt from being returned, including:
- Personalized or custom-made products
- Hygiene products
- Digital products
6. Return Process
- Contact us at contact@vvanderlust.com with your order number and reason for the return.
- Send the item to the address provided by our customer service.
- Keep the tracking number for your return shipment, as we are not responsible for returns lost in transit.
7. Contact Us
If you have any other questions or need help with anything else, please contact us at:
contact@vvanderlust.com